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Business Process Automation in Retail

Choose a low-code platform trusted by market leaders.

It starts with faster results, fewer mistakes, employees spending less time on tedious tasks and more time on customers. It results in better morale. It quickly accelerates into exceeding customer expectations.

With the WEBCON BPS low-code platform, you can build tailor-made applications. With more speed and agility than you thought possible. The payoff is digital transformation that’s not a buzzword, but a happy reality.

Want to see WEBCON BPS in action? Schedule a demo:

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Automate, Curate, and Elevate your Business Processes

with the WEBCON BPS Low-Code Platform

Better respond to the needs of customers and employees

Support processes that directly affect your bottom line. Support processes that affect customer and employee satisfaction (which indirectly affect your bottom line). There’s a better way to handle the many processes in play when opening new stores, hiring employees, handling complaints, delivery logistics, and more.

Increase productivity
& quality of work

Speed up business processes, while also eliminating errors, ensuring standardization, and improving process visibility. This will result in quality improvements and real-time insights that are crucial to making better business decisions.

Get products
to market faster

Reduce time to market for new products with the support of modern low-code applications.
Track progress, easily find out who’s responsible for each project phase and monitor performance with KPI reports.

Drive
innovation

Foster a culture that embraces innovation and rapidly respond to changing manufacturing landscape. Gain freedom to test new ideas - provide POCs in no time and build scalable, change-ready applications to gain competitive edge.

The factors that decided about the choice of WEBCON as the software provider and the technological partner were the presented software features and the expertise of the company’s representatives.

LPP

The short learning curve and the need for just one set of competences were crucial for us, as we didn’t have a big IT department at the time, and we were not planning on drastically growing it in the near future. As WEBCON BPS’s promise was to be a solution not solely for high-end programmers but for virtually any skilled IT worker, we decided to give it a try.

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Retailers Have Done Great Things

with WEBCON

WEBCON BPS platform is how you can get tailor-made solutions that perfectly suit the way your business runs. Delivered in short development cycles. If that sounds better than an ever-increasing monthly bill for one-off solutions that don’t quite fit what you want to do, it should. Here are some examples:

Opening New Points of Sales

Complex applications built with WEBCON BPS help coordinating activities undertaken by geographically dispersed, multinational teams, and provide control over every step of store opening process, from new locations planning, contracting, construction, stocking, and staffing, to actual opening.

Human Resources Management

Sure, WEBCON BPS has been used to build employee onboarding solutions, but it’s also been used for recruitment processes. Training. Performance reviews. Transfers. Promotions. Bonuses. Offboarding, too. It’s not just about efficiency and speed and error reduction, either – smoothly-running HR helps employee morale, satisfaction, and retention in a big way.

Mystery shopping

Quality control of sales and services matters. Retailers have used WEBCON BPS to build applications that help scheduling mystery shopper visits, improve their work with mobile access to digital forms, and make sure their feedback is used to improve customer service.

Claims and Complaints

Handling complains and taking action on them makes a big difference on customer satisfaction and loyalty. Thanks to WEBCON BPS, retailers automate the registration and classification of claims and complaints, handle the queue of requests and efficiently conduct the evaluation process - all in constant contact with the client.

Cash Handling

A dedicated WEBCON BPS application allows to provide audit trail and help showrooms’ staff counting tills before and after shifts, preparing floats, moving cach to cash office and organizing pickups from tills – in a single store, and multi-store locations.

Transportation and Delivery

With WEBCON BPS, retailers control shipments, handle re-routing and mid-delivery adjustments, and confirm mid-route deliveries. They make sure procedures are executed in event of wrong or damaged goods are received.

Store opening & cleaning

Applications built with WEBCON BPS help automating store opening and cleaning tasks assignment and make sure all the checklists are properly completed and documented.

Inventory control

Showroom stocktaking processes are streamlined with the use of mobile applications built with WEBCON BPS. They not only make it easy to count inventory and instantaneously compare results with showroom stock levels but also allow for easy reporting of damaged goods and “return to vendor” transactions.

Sales and discounts

Applications created with WEBCON BPS help coordinating sales and discounts actions by making sure all the related activities are performed and all the concerned employees are informed – both on a store and HQ level.

Implement solutions that support

processes​ across all departments with a single platform

Operations

  • Correspondence & case management
  • Document repository & DMS
  • Fleet management
  • Business trips approval & cost reimbursement
  • Purchase-to-pay
  • Expense accounting

HR

  • Vacancy approval, recruitment
  • On/off-boarding
  • Leave & holiday requests
  • Employee assessment
  • Perks, bonuses & gift approvals
  • Retirement plans
  • Managing remote workers

Finances

  • Budgeting, investment planning & purchase requests
  • RFI, RFP, tenders & purchase orders processing
  • Cost invoice approval workflow
  • Invoicing automation and payment approval
  • Credit limits management
  • Supplier authorization

Sales & marketing

  • CRM
  • Marketing automation
  • Content approval & distribution
  • Newsletter & mailing campaigns
  • Social media publications
  • Event planning & follow-up

IT

  • IT assets & systems registry
  • Permissions management
  • AD & Exchange accounts provisioning
  • Project Management
  • Change Requests processing
  • Helpdesk & ticketing
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At WEBCON, digital transformation isn’t a buzzword – it’s a way of life; it’s about reducing steps, eliminating mistakes, ensuring compliance, connecting assets, and encouraging continuous improvement. Applications made with WEBCON BPS are scalable, process-centric, low-to-no-code, equally at home online or on-premises, and happily used on both desktops and mobile devices. WEBCON’s unique InstantChange™ technology lets customers adapt/evolve processes to address changing needs immediately and painlessly. WEBCON processes are clearly understood and easily governed, and they can be connected to line of business systems, documents, forms, messages, and collaboration workspaces.

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WEBCON North America

WEBCON Europe

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